Wärtsilä iSailor 应用的评论

Think twice about spending money on this app. They will take your money and you may get some charts but that’s about it. Check blogs and reviews as well. Seems iSailor was purchased by a Russian company and many app features don’t work. I can’t restore my charts, there are no expiration dates on my purchases, and I can’t report a problem or email support. I am probably going to another Nav app. Too bad, I used to love this app!

I had used this app for two years with no issues and was very satisfied. I operate in the James and Chicahominy River area of Va. Late Oct 23 while underway I noticed that the area that I had coverage for was now not covered at all. All there was was the background color used for land. I submitted a support request to Wartsila Customer Support. I received a prompt reply, was given a case number, and asked to provide a screen shot of the problem area, which I did. I received a reply Nov 1 thanking me for my picture, and that my issue was forwarded to the cartography dept for investigation. That is where all communications ended. It is now Apr 2024 and I have received nothing from customer support, in spite of sending several e-mails requesting an update. I’m getting ready for this years boating season and am having the same coverage problem in my cruising area. I cancelled my Wartsila subscription and am giving Savvy Navy a try.

is the only other competitor of poor customer service. I have been trying to troubleshoot with wartsila for 3 months now, with multiple emails, calls, and internet inquiries about the Pilot AIS portion of this App not working. I had a response once, but maybe that Daria Petrova went on a 2 week Vacation. Hopefully she isn’t using iSailor to Navigate, because she’ll be on a perpetual 3 hour tour. Essentially, don’t use this or Pilot Pro as a professional application. There isn’t any technical support since wartsila bought transas.

Successfully used this app for sailing from Seattle to Alaska and back in 2019. It worked great. It has tons of great features which well worth the price. Too bad there hasn’t been any updates in the last years. Would love to have better integration with newer versions of ipad or more customizable instrument panels

Not sure they are still in business. No updates in years and the support site doesn’t work.

People rated down the app when it get from being able to buy the charts for life to subscriptions and it is fair but this app is still the best navigation app out there, by far.

I’ve been using iSailor since 2013, and have logged well over 10,000 miles with it. The new increases in chart subscriptions are INSANE! Charts that we’re $25 a year for updates are now $99?! If you want detailed info like marina amenities etc it’s even more! I’ll be switching to navionics and getting more bang for my buck. Too bad I really liked this app.

Isailor just increased the yearly subscription to Bahamas charts from $7 to $ 99 per year. I’m out.

$25 annually for an app that hasn’t been updated in almost FOUR years. Talk about hubris! Note to Wärtsilä - - your app is not intuitive and out-of-date. I was a fool to renew. P. T. Barnum was right.

Very good porgram

iSailor is a solid charting app. It presents the charts in a way that experienced paper chart users would expect. Lots of customization available too. Add-on subscriptions for things like tides, currents, AIS, etc. It hasn’t been updated in three years though, and in those three years other charting apps have caught up and surpassed iSailor, especially in things like route planning, automatic route planning, overlays, etc. I use iSailor as my chart plotter but use other apps for route planning and such. Always good to have a few apps to refer to and to compare.

When somebody purchase an item, only to find later that the seller decided that they are only renting it to you. So even tho you purchased the item, you must pay annual rent. Then they get you again! My original version covered both my iPhone and my iPad. In preparation for a passage, I paid the rental fee for the app on my iPhone. But now they want me to rent the iPad version too. Quite nasty and greedy. I do my planning on my phone, and navigate within the iPad.

Not sure why I can’t get AIS data on other vessels around me. They don’t even appear on the chart for me at all. Disappointing to say the least.

Purchased a chart for eastern seaboard which is suppose to include CT waters but it doesn’t include fishers island sound and little Narragansett bay which is a HUGE omission. Don’t waste your money.

I’ve been using this for years while sailing in the Chesapeake Bay and off the coast of Spain. Some of the features require some practice to master but it’s generally very intuitive and has lots of great features. I highly recommend it.

This program has been great. The user interface is simple, but does everything I need it to do. Having a separate data set on charting information is invaluable. Since I have Navionics charts on my main chart plotter, having that chart data repeated on my backup device is a waste, these charts are a different data set, and looking carefully at where they are different is a valuable input. The subscription model for charts is perfectly reasonable. I mean, come on guys, if you want updated charts you have to PAY for them! If you are happy with old, out of date charts (why would you be???), just cancel the subscription and keep using the old ones.

Bought a lot of charts before you switched your terms of service so you can make More profit. Sad when you don’t care about the customer that’s been loyal for years. I’ll find a different chart program THAT VALUES US.

I really liked ISailor. Gave it 4-5 * without hesitation. When we cruised from Chesapeake Bay to Lake Champlain, I couldn’t have been happier. Now I can’t figure out how to buy charts to go from the Bay to FL. & Operation is confusing to me. Help!!

Really annoyed by the move to a subscription maps model after I had purchased maps at full price before the policy change with the expectation that I would not be nickel-and-dimed for maps I had already paid for. Those prior map purchases should have been grandfathered. Such is life. I’m switching to QTVLM anyway, so sayonara.

I am professional mariner and use iSailor every day at work. It is easy to use, intuitive, and a powerful piloting tool

Very disappointed that I can not update charts that I already paid for. This was a very bad business decision on your part. Bye.

I have been using this app for 2 years now. Great app ! Some folks have commented on that subscription as a problem, but i love it! other sailing apps charge over 80$ for their charts. With iSailor you can get those same charts for 2$ a year. Let me see.... 80$ in app purchase, vs 2$ a year in app purchase. I love the 2$$. Thank you iSailor !!

New owners are rent seeking. I had the old app which worked perfectly. Haven’t updated to the new subscription based app and now it no longer shows my position on the chart. Deleted the app and moved on to a better product.

Navegue Durante años con él isailor gratis, intente mejorar y me suscribí al AIS PAGANDO esta suscripción, desde ese momento desapareció de mi iPad el icono del buque y no puedo navegar , he enviado solicitudes para solucionar el problema y nunca me responden, el GPS interno dejó de funcionar , definitivamente no puedo hacer nada , pésimo servicio y me robaron el dinero

Has a lot of good features but must be unlocked by purchasing. Just to get navigation, wind, and AIS from my own sensors costs $88.91. The cost of the annual chart subscriptions is on top of this. Not sure why Wartsila bothers with the App Store.

Customer for years, good ap good value but no more. Please reconsider....all my map payments gone? Send all my hard earned cash back, total extortion.

Used to like the App. Not anymore. A lot of legalese to hide the provision of less service. Ratings show more dissatisfaction among remaining users.

Compared to a standard horizon chartplotter and inavx (which I used to use), iSailor is a dream. My favorite way to navigate by far! I can pan and zoom so quickly I feel that in tight nav situations it's a significant safety feature. Compare this to inavx or the chartplotter where panning and zooming are slow and cumbersome and take your attention away from operating the boat.

Météo I paid for that. Does not work.

Used this app as primary navigation on a 1,000 mile sailing delivery through the Caribbean. Amazing accuracy!!!!

Nice app, haven’t tried integration with AIS. A few suggestions for improvement: 1. tides (tidal data) 2. Weather - couldn’t figure out why it’s not displayed on a chart 3. Watch app - doesn’t seem to work at this time

Just adding my name to the list. I loved ISailor and turned many people on to it. I mourn the loss. But as one reviewer noted it's not only a terrible business decision, it's breach of contract. I bought my chart folios at the price they were then selling for with free updates. You can't just say "we changed our minds"... they could have made the subscription plan starting with new purchasers, they could have offered me back what I paid for any folio I don't want to pay annually for... not only is it a shame to lose such a great app but to watch them killing thee app... how many people would pay that much every year???

Customer service is really nonexistent. I object to having to be a part of a subscription service when I already paid for my charts. Especially at the exorbitant prices they want for the update. In their FAQ you would think they would give detailed instruction on how to unsubscribe. But no that is not the case. They just say that you can without any details as to how. Was a nice light nav program that was easy to stick in my pocket as a back up to our installed chart plotting systems. Got me out of Singapore in 2013 and all the way to Australia when our new chart plotter system on the tug I was working on failed miserably. Disappointing in service and “new” updating structure. If I could give less than 1 star I would.

Update January 2019. The change in iSailor App to a no-discount subscription model for the expensive charts is not welcome. I use both iNavx and iSailor since I also want to have access to NOAA electronic charts, but am often flummoxed by the iNavx UI. iSailor’s interface accomplishing tasks like building a route easier. Now if only an iPad could work in the rain or in bright daylight!

I’m giving this app a 1 star rating due to the forced change from outright purchase-type to a subscription-type service. I initially paid what I thought was s premium price for a product on the justification that this was a one time payment for charts with an un-expiring update service. Now suddenly, I am required to pay annually for the same service that was already included in my initial purchase price! I can understand if they wish to do this for new customers, but to do this to the very customer base that probably contributed to the success of their business, is a very poor business decision indeed. They could have considered “grand fathering” in the existing customers. I have had no response to any of my service requests which is also suspect. There was never any difficulty in getting a response before. It’s almost as if they’re embarrassed and don’t know how to respond. Very disappointing. I’m sure most of their old customers will now be doing a fresh look at the competition.

As a career professional mariner, instructor and active recreational boater I would say that this was a top application. Very useful and fair. The motivation for the change is evident and unless they somehow revert to the way that the charts were managed I am afraid that most customers will delete it from their devices. I think that the changes have not been communicated effectively and long time Transas customers will be very disappointed.

Wow this sure was a great app before you decided to extort your entire user base. I used to use this to teach my sailing classes basic navigation, but I won’t be paying a mandatory subscription for updates. I advise you to change it back and save your app while you still can, because these reviews won’t be getting any better.

As soon as Wartsila bought Transas they decided to migrate from iSailor to Wartsila Sailor and the rip off subscription service. Just deleted the app and will be using SEAiq USA where the digital nautical charts are free from NOAA.

This used to be the best app. I used it because I work as a master sailing for a large commercial company and they use Transas so I am familiar with the charts etc. Seems they are getting away from pleasure craft business...... unfortunate. Guess I’ll have to revisit that upgrade I was pushing towards to get us up to full ECDIS capable aboard our vessels.... not if I have anything to do with it. I have paid a fair bit of money for the charts in the areas I run for work (to have as a backup) under the premise that they would be up to date. I WANT A REFUND!!!!!!!

Oh my .... New owners.New name. (A silly name) New business plan. New price model. Seriously? This went from my favorite app. ... to crap. Imbeciles! I strongly suggest to start looking elsewhere. Take a look at Savvy-Navvy. Maybe even Embark.

Being charged for updates on purchased maps is ridiculous!

Have used this app for years. It had now changed hands and the new owners now charges for chart updates; just as much per annum as the original charts. Drop the app and go for another option like opencpn on android. Opencpn is a good app with high quality vector charts at a fair price. AIS overlay is included in the price.

Latest update automatically charges an annual subscription fee (which is greater than the original purchase price) for EVERY CHART FOLIO YOU BOUGHT! Unless opted out, your credit card will be charged every year! No thanks. I’m done with iSailor, since my PURCHASED charts will now no longer be updated.

This new update with the subscription service is horrible. Before the update this was my go to app for quick navigation. Now I will find another app to put my money towards.

Sorry, but your update to force users into a subscription model is just plain greedy and wrongheaded. Shame on you guys...

Wartsila listen to this! I have been using Transas Isailor since it first came out and have purchased 25 chart folios which equal about $1000USD! I have also spread the word to countless associates and friends who have themselves downloaded Isailor and purchased chart folios. All those people in turn have each told many others about how great Isailor is and then they also purchased carts and it compounds on and on and on of course! So when I do the math it looks like I have generated thousands and thousands of dollars for your program so you should be paying me not the other way around! Any business would know how valuable that word of mouth snowball effect is and now you’ve killed it!!! I would suggest you fire the guy who thought this was a good idea!!!

The new update policy to charge a subscription is wrong-headed, you are making a big mistake!

As others who have recently gave a 1 star rating for changing to a yearly subscription pricing business model, I too have been using iSailor for several years and have been very happy with iSailor until now. It appears that in order to get chart updates, they now want to charge you the initial chart price every year. I have tried to contact customer service about this and other issues, but since iSailor got bought out by the current owners, I have had no response on any of my customer service requests, even after multiple times contacting them. Their customer service under the previous owners was very responsive. With this kind of service and their new chart update policy, I have no idea how the current owners plan to stay in business.

Comprei as cartas porque acreditei na decência de não tê-las excluídas depois de PAGAR para olhá-las! Se fosse pagar para uma atualização a decisão deveria ser do cliente! O que essa empresa fez foi ANULAR O DIREITO ADQUIRIDO DE TER A CARTA QUE FOI PAGA!!! Decepcionante!!